Return Policy

**Return Policy**

At **Five Market**, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a **free and hassle-free return process**.

**Free Returns**
You may return most items within **30 days** of receipt for a **full refund**. Return shipping is **free of charge** for all eligible items.

**Conditions**
- Items must be unused, unwashed, and in their original packaging.
- All tags and labels must be attached.
- Personalized or final sale items are not eligible for return unless defective.

**Refund Process**
Once we receive and inspect your return, we will process your refund within **5–7 business days**. The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.

**How to Initiate a Return**
1. Contact our customer service team via email or phone (details below).
2. Provide your order number and reason for return.
3. We will send you a **prepaid return shipping label**.
4. Drop off your package at any designated carrier location.

**Contact Us**
If you have any questions or need assistance, please reach out to us:

**Address:**
No. 88 Xizang Road, Huangpu District, Shanghai

**Email:**
crab@fivemarket.net

**Phone:**
+86 17677906384

We are here to help and ensure you have a smooth and worry-free return experience.